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Frequently Asked Questions

What is the "Ask the Astronomer" service?

For 30 days, let your child's curiosity soar with personalized, detailed audio answers to all their space questions from Mark, our expert astronomer. No need to search for answers to their endless "why's" and "how's" about the universe—Mark has them covered. Embark on this interstellar journey today and turn curiosity into knowledge!

How do I activate my "Ask the Astronomer" service?

The service is activated automatically and immediately on purchase! You can send in your first question straight away if you so desire! You have 30 days of unlimited questions ahead of you!

How do I ask the astronomer my questions?

Simply send in your question/s along with your child's name and age (to be personalized) to and we'll get back to you within 24 hours with a detailed audio reply!

Who is it catered for?

Our products are tailored for intellectually curious, space-loving children aged 5+

What is the Cosmic Four Collection?

The Cosmic Four Collection is a space-themed bedtime story e-book set by Kids in Orbit. The digital books are carefully and meticulously designed, science-born yet fantasy-infused.

How do I receive my Cosmic Four Collection e-books?

Within minutes of you placing your order, you will receive access to your e-books (and audiobooks if also purchased) in your email inbox! It's that simple and that fast.

How long are the e-books?

The e-books are between 1500-2300 words, designed to be a 15-20 minute read at a kid-friendly-pace.

Do you have a money-back guarantee?

ABSOLUTELY. With our 30-day, money-back guarantee, it's impossible for you to lose! If you don't absolutely love your collection, you can simply request a refund and get 100% of your money back - no hassle, no problem! And, you get to keep the e-books! Please click here for our refund policy.

What format are the e-books in?

The e-books are digitally delivered in convenient PDF format to ensure compatibility across all devices and to guarantee supreme quality for all illustrations.

Are the e-books compatibile on all devices?

Yes, the e-books are delivered in PDF format, which is compatible with mobile devices, tablets, and computers. They can also be opened on e-readers such as Kindle; however, please note that image quality may be sacrificed, as e-readers are not designed to enhance the beautiful imagery or illustrations found in our books.

What do I do if my device does not support PDFs?

If your device does not support PDFs, we recommend installing a PDF reader app, which is widely available for free across various app stores for all types of devices including smartphones, tablets, and computers. The most popular free PDF reader app is Adobe Acrobat Reader. This app is designed to enable PDF viewing on devices that do not have built-in support. If you encounter any issues or need further assistance, please don't hesitate to contact our customer support team for personalized help.

Where can I read the terms and conditions?

You can read our terms and conditions here.

Where can I read the privacy policy?

You can read our privacy policy here.

I have more questions, where can I contact you?

We would love to hear from you! Please fill in the form below, or contact us at and we will get back to you as soon as humanly possible!

Contact us

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